As you all already know, October 1 is Goal-Setting Day – Maxwell Maltz said
that the mind takes 90 days to work on a goal, so we recommend getting your
goals for 2009 in writing as soon as possible, if you haven’t done so already.
Aim for growth that is consistent with the amount of effort and energy you
intend to invest – typically, 20% growth in key areas is a good starting point,
so adjust your intentions accordingly so you have a spot to focus on in the
distance.
Look at your stats, and see where you need to improve – and if you need help
analyzing what you see, talk with the coaches, in your visits or in Open
Consulting, to get clear about where you are and where you want to get to.
Coaches can be objective and direct your work for maximum productivity, so use
them as resources.
It makes sense to put some attention on next year at this time, but you’ll also
need to keep sufficient attention on the current situation. You still have
another quarter of the year to go, and it’s often one of the busiest quarters,
so maintain enough focus on your plans and actions for the remainder of the
year.
October is rich with special days, and you can choose events or promotions that
are consistent with your particular interest. The theme of “the harvest” is wide
open for natural foods presentations, while Columbus Day invites “health
explorers” to discover wellness – use your creativity, and mastermind with your
team to decide on how you can work together to serve more people.
You’re coming into the home stretch of the year, and no matter how close or far
away you are to where you want to be, there’s enough time this year to pump up
your passion, your intensity and your drive. Get motivated, there are a lot of
people out there who desperately need what you do – will you be the one to reach
them? Take your best shot, it’s good for them and good for you.
So, school check-up promotions, scoliosis screenings, family health days and post-summer damage control tune-ups are good ways to encourage your friends and neighbors to come in for an exam. And don’t forget to find out about career days, often run by high schools early in the school year when juniors and seniors are deciding on their professional aspirations. Your appearance could inspire bright young graduates to consider becoming doctors of chiropractic, and also shows your school and community that you are a concerned citizen, investing time and energy in our children’s future.
Also, remember that September is Discover Wellness Month, and if you’ve been looking for a simple, effective way to bring a message of wellness to those you touch and serve, just go to a
You can get a proclamation from local leaders, sponsor wellness talks and events, or simply display Discover Wellness promotional materials to invite conversation on wellness topics. Supporting Discover Wellness Month helps to position you as a voice for wellness in your practice and beyond, so please go to the website and see how easy it is to participate.
Review your goals for the rest of the year, and adjust your pace and intensity to the distance you still want to cover. If you need to push harder, do it with finesse and power, not just brute strength. If you need to re-evaluate, do so quickly and decisively, and get back into action as soon as possible. If things are going well, then enjoy the ride, and scan the horizon for clues to the next level of growth and development. If you need to reset your goals, do so with positive expectancy and self esteem, and get to work putting your new plans into motion.
September typically flies by, so stay alert, establish a rhythm that will help you accomplish your objectives, and set up your momentum coming into the New Year with a good showing this month. It’s worth the effort!
The first half of 2008 is in the bag, and halftime is a time for course
correction or confirmation – are you on target? The natural break point at
mid-year provides a perspective that both captures the momentum of the previous
period and also allows for a fresh start where appropriate.
Summertime, in most locations and for most people, is an excuse to slow down –
yet the opportunities are great, for promotions, outdoor events, screenings,
health fairs and other public service-oriented programs.
Capture the attention of people in your community by sponsoring a Wellness Week,
which taps into a hot issue in many people’s minds. You could hold a softball
game for charity, screenings for an assortment of different aspects of health,
healthy cooking classes, a meditation seminar or safe exercise training, and
publicize through word of mouth with patients, vendors, and other professionals.
Above all, remember that your focus must be maintained as you begin the second
half – if you hit your goals and are on a roll, then stay the course and look
for places to tweak and improve. If you’re performing under your expectations,
then get into a resourceful state, evaluate your strengths and weaker areas, and
take action, so you can invest in the right places to accelerate your growth.
Enjoy the summer, and balance your workload effectively, for maximum fun and
maximum return.
As you finish the second quarter, make distinctions not only about your
statistics going up or down, but what they actually mean – are you attractive,
do you have capacity to fill, what’s really going on here?
Look at the bottom line of your analysis, where you can compare this year to
last year to date. Use this simple rule of thumb – if your new patients and PVA
are going in opposite directions, you probably have some capacity limitations.
Logically thinking, if you have room in your practice, you could add more new
patients or more visits per patient, but if you don’t have room, then if you try
to add more NPs, either they don’t make it in because there’s no room (NPs go
down while PVA stays the same or goes up) or they do make it in, but old
patients get squeezed out (NPs go up but PVA goes down.)
Following this train of thought, if your NPs and income are rising, then you are
attractive (people and money being attracted to you) and if either or both of
these stats are down, it implies that you don’t have enough attractive pull.
This dance between attraction and capacity, where you make room and fill it,
make room and fill it, is the surest way to consistent growth. Invest your time,
energy, capital and resources in addressing this issue, and you’ll increase your
efficiency while you build your practice.
Your statistics are nothing more than an indicator – they tell you if your
message is coming across. The closer your new patient flow, PVA and collections
ratio are to your ideal, the better you are being heard and understood by your
clientele.
There’s a bit of a tendency toward Spring Fever in May, so watch out, and
maintain your focus. Your patients may need to be reminded, recalled, or
re-examined, to keep them on target – and that goes for you, too.
Keep your standards high and your enthusiasm up, because you must be a role
model of excellence for your charges. Patients, like children, are more likely
to emulate the behaviors they see than to be lectured or coerced into being
cooperative – so, communicate not only with your words, but with your actions,
and you’ll get more of the results you desire.
You’re deep into 2008 now, and you have enough data to tell you if you’re on
course, or if you need to shift something – don’t avoid the inevitable, you have
to look carefully at your numbers and let them direct your attention. Remember
the elements of capacity technology – it’s the weaker areas that hold you back,
no matter how strong your strengths may be.
Troubleshoot the practice and put some energy into the places that need it – it
will come back to reward you many times over.
Springtime is a time of rebirth and growth, and your practice is no different
from anything else in Nature – it has the tendency to grow, but must be nurtured
by supportive conditions. Those conditions stem from your direction of your
attention toward those elements of practice success that require it, a different
formula for everyone perhaps, but a crackable code for those who are willing to
pay the price.
Take stock of the first quarter – did it meet your expectations? Surpass them?
Fall somewhat short of them? Don’t judge yourself, just notice if the results
you got are consistent with the energy and resources invested, and make
adjustments to your course of action accordingly.
Think of promotions that accompany springtime, from health fairs to sports
events to attracting allergy patients, there are dozens of opportunities for you
to influence and serve people. You should already have your marketing calendar
and game plan for new patient attraction through the second quarter, but if not,
then get it in gear and create your strategies now, better late than never.
Finally, use the metaphor of growth and rebirth in your practice, when
discussing natural healing with your patients, so they can understand better how
Nature works in their bodies. The more they appreciate Nature, the more they’ll
appreciate your congruency with natural laws, and see the value of your care.
Your statistics are nothing more than a reflection of your decisions about how you invest your time, energy, and capital. Don’t get hung up on the numbers, but rather look for the early trends and deduce what they are trying to tell you.
If new patients or PVA are growing, but the practice is flat, look for capacity limitations that may be impeding your forward progress. These may occur at the BE or DO level, so study up and figure out where these blocks may be and address them with relevant interventions. Do you need to add hands, days, hours, speed, systems and technology or attitude and energy? Do you need to check your affirmation, visualize more, rewrite your goals, or build resources?
If new patients and collections aren’t flowing, check your attractiveness – is the desire there, do you feel ready to welcome more people, is your team into it? By looking at your results and interpreting what tools and techniques can move you forward, you’ll increase your troubleshooting skills and the process becomes a smooth flow, a dance of success that capitalizes on the rhythm of life. It’s natural to be successful – eliminate the interference and finish the first quarter strong.






